An assistant that answers customer questions

What the project can include

• Knowledge preparation: services, pricing, policies and answers.
• Answer boundaries and human-handover rules.
• Clarifying customer needs and collecting a brief.
• Test conversations and quality checks.

Scope and timing

Channels, knowledge sources, booking systems and CRM connections are scoped individually. Model and support costs are included in the estimate before work starts.

Typically 2–4 weeks, including a supervised pilot.

Features and timing are confirmed after discovery; the starting price does not include every possible option.

Start with your workflow.

Where is your current service information? Which topics require a manager?

What we agree before work starts

• The main use case and a result you can verify.
• The data and access needed to connect your existing tools.
• First-release scope, milestones, cost and acceptance criteria.
• Team onboarding, access handover and ongoing support terms.

What to bring to the first conversation

Show us how the task is handled today: an enquiry, a report or a workflow example. List the tools you use and explain where your team loses time. You do not need a technical specification for the first conversation.