The starting challenge
- Out-of-hours enquiries had to wait for a reply.
- Repeated questions interrupted the administrator.
A VK assistant available 24/7
An assistant handles common arena questions and passes complex conversations to a manager.
How the workflow changes
What the system does
- Customers can ask about prices, hours and bookings in the conversation.
- Common questions are handled around the clock.
- A person takes over when the situation needs judgement.
Answer quality depends on an up-to-date knowledge base and clear handover rules. These rules are agreed before launch.
Facing a similar challenge?
Tell us what takes up your time or gets in the way of customer enquiries. In 30 minutes, we will discuss what to simplify and where to start.
The first conversation is free. No technical specification needed.